FAQ

Return conditions

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase:

• The products must be in their unused, original condition, with all tags, including but not limited to, security tags, attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). In the event a product has a security tag and is returned without the security tag attached to the product, the product will not be accepted for return.
• The return must be requested within 30 days from delivery of the order.
• The products must be shipped back via our provided courier or taken to a retail store.
• We reserve the right to designate items that are not eligible for return or refund on the website. Such designation will be noted on the web page displaying the respective products.

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.

Requesting and shipping your return

Products may be returned for any reason within 30 days from delivery. Before returning an item, please ensure the return complies with the conditions stated above and in our terms of purchase.

Prepare the items you wish to return in the original order box, including the filled in Return Card. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.

Should you decide to return with a different courier, the shipping will be at your expense and we do not guarantee in case of loss, damage or theft.

Refund times

Once the package is received, we will verify the condition of the items before accepting your return and authorizing the refund. This process normally takes about 7 days.

The refund will be issued directly to the same credit card or other payment method used for the original purchase, and in the same currency.

We will send you a confirmation e-mail as soon as we have authorized the refund. Your account should be credited within a maximum of 30 days from the date of refund and depending on the refund policy of the payment tool used.

Cancelling or modifying your order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled. No cancellations are possible for personalized products which we customize expressly according to your wish.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.